How autonomous vehicles (AVs) will flood your pickup zones and how you can win with hybrid pickup and delivery models

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People won’t stop buying groceries in person, but their driverless cars might start doing it for them. Autonomous vehicles are unlocking two new grocery behaviors:

• Shoppers can send their own AVs to pick up online orders
  
• Grocery brands will be able to send AVs directly to customers‍

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But without curb infrastructure, chaos is guaranteed. Imagine 20 AVs pulling into a pickup lane with no humans inside.

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What It Means for You:

• Curb Chaos is real and AVs can make it worse
  
• Self-Delivery is a huge opportunity to delight your customers at scale
  
• Direct Delivery can boost margins if you control the vehicles on your lots
  
  

How Autolane’s OpenCurb OS makes this possible:

• Create designated AV pickup zones in low-foot-traffic areas
  
• Digitally coordinate vehicle arrivals to avoid pileups
  
• Start experimenting with AV-based delivery now